Ongame Network Ombudsman

Reporting a player for collusion/chipdumping?

You provide hand number or exact time and date to your site who will forward it to Ongame Network for further investigation.

What shall I do if my operator does not answer my e-mails?

The ‘Ombudsman’ will investigate the query on your behalf and then contact the operator for further information, this will most likely results in the Operator contacting you.

I requested a withdrawal XX days ago but have not received my money. I have e-mailed my Operator but they do not reply.

The ‘Ombudsman’ will investigate the query on your behalf and then contact the operator for further information, this will most likely results in the Operator contacting you.

I want you to provide me with my stats/hand history.

This query needs to go through your Operator.

My account is blocked and I have been in contact with my Operator?

If you have not received a reply on why your account is blocked the ‘Ombudsman’ will investigate the query on your behalf and forward the query to the relevant department for further investigation.

What happens to my bonus when my account gets blocked?

We can investigate these queries on your behalf and reply to you with our findings.

Why are some Operators able to offer special bonuses when others aren’t?

The function of the Ombudsman is not to investigate or provide this type of information.

I have a suggestion for new ‘games’.

The query will be forwarded to the relevant department for review.

Use this form if you have complaints, suggestions, or any other feedback for us. Ongame Network is not a poker operator, so complaints and problems should be sent to the poker site as a first resort. Contact us if you don't get a satisfactory answer or have general complaints.

OUR PARTNERS

Important notice: This is strictly a reporting service. We will read, register, and investigate all complaints. Based on those investigations we will then recommend a course of action to the poker site in question. The responsibility to act based on our recommendations and to keep a player notified of the ongoing process befalls entirely on the poker site. The responisbility of the Ongame Network Ombudsman is to ensure that the proper punitive measures are taken should any of our online poker partners fail to comply with these recommendations in a satisfactory way.